Refund Policy

1. Eligibility for Refunds

Refunds are granted strictly under the following limited conditions:

• Unscheduled Projects: If a Client cancels a project within forty-eight (48) hours of contract signature and before the Studio has scheduled engineering resources, held scoping meetings, or commenced development, a refund of the advance payment may be issued, net of 10% administrative and payment gateway fees.
• Duplicate Payments: Overpayments or duplicate payments caused by gateway or transactional errors will be refunded in full.
• Material Non-Performance: If the Studio completely fails to deliver the code and deliverables outlined in the Statement of Work, and is unable to cure such failure within thirty (30) business days after receiving written notification of default from the Client.

2. Non-Refundable Situations

No refunds shall be issued under any of the following circumstances:

• Payments made for completed milestones, approved mockups, or development work already performed and logged by our engineering team.
• Deliverables that have been accepted or are deemed accepted via the 5-day passive approval window set forth in Section 2 of our Terms of Service.
• Project suspension, delay, or abandonment by the Client due to shifting priorities, change of mind, market conditions, or funding delays.
• Delays or errors caused by third-party hosting companies, API changes, domain failures, or client-side assets and databases.
• Projects paused because the Client failed to provide feedback, copy, credentials, or approvals within the SOW timeline.

3. Chargeback Disputes & IP Protection

In the event that the Client initiates a credit card chargeback, bank dispute, or payment reversal without first contacting the Studio to seek mutual resolution, the Client shall be in material breach of these terms.

Upon initiation of a dispute or chargeback: (a) all intellectual property rights and licenses granted to the Client for the custom code, designs, and deliverables shall immediately revert in full to the Studio, (b) the Client must cease utilizing the code or deliverables, (c) the Studio reserves the right to suspend or take down live environments/servers using the disputed code, and (d) the Client shall be liable for all recovery and legal costs.

4. Request Auditing & Processing

To submit a refund request, please email our billing team at refund@codencestudio.com with your official SOW, invoice copy, transaction confirmation, and a detailed description of the claim.

All requests will be audited by the Administration of Codence Studio within seven (7) business days. If approved, eligible refunds will be issued to the original bank account or payment method within ten (10) business days, net of transaction fees and processing charges.

5. Policy Changes

The Studio reserves the right to amend this Refund Policy at any time. Updates take effect immediately upon publication. For financial questions or refund inquiries, please contact Codence Studio Administration at refund@codencestudio.com.