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Legal Dossier

Refund Policy

Clear criteria, conditions, and procedures regarding project deposits, milestone billing, and refund eligibility.

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Last updated: March 24, 2026

At Codence Studio, we dedicate significant engineering hours, resource scheduling, and architectural planning to custom digital solutions. Because our services involve bespoke design, development, and integration, we maintain a strict and transparent Refund Policy. Please review these terms carefully prior to invoice settlement or contract signing.

01 // Refund Conditions

Eligibility for Refunds

Refunds are granted strictly under the following limited conditions:

  • Unscheduled Projects: Cancellation within 48 hours of contract signature and prior to engineering resource allocation, net of 10% administrative and payment gateway fees.
  • Duplicate Payments: Overpayments or transactional gateway errors are refunded in full.
  • Material Non-Performance: Total failure by Studio to deliver SOW deliverables, uncured within thirty (30) business days after written default notice.

02 // Exclusions

Non-Refundable Situations

  • Payments made for completed milestones, approved mockups, or logged engineering work.
  • Deliverables accepted or deemed accepted via the 5-day passive approval window.
  • Project pauses or abandonment by Client due to shifting priorities or funding delays.
  • Delays or errors caused by third-party hosting companies, API modifications, or client-side assets.

03 // Dispute Protocol

Chargeback Disputes & IP Rights

Initiating a credit card chargeback or bank dispute without prior bilateral resolution constitutes a material breach. Upon dispute initiation, all intellectual property rights and code licenses immediately revert in full to the Studio, and live environments using disputed code will be suspended.

04 // Billing Audits

Request Auditing & Processing

To submit a refund request, email billing copy and SOW confirmation to refund@codencestudio.com. Requests are audited within seven (7) business days. Approved refunds are processed to original payment method within ten (10) business days.