Starting at $199
SLA-Based Support
Monthly retainers with defined service level agreements for ongoing support and maintenance.
SLA-Based Support Services
Get ongoing support and maintenance with defined service level agreements. We provide monthly retainers with guaranteed response times, priority support, and dedicated team access.
Our SLA-based support service ensures your application receives ongoing maintenance, updates, and support with guaranteed service levels. We provide dedicated support with defined response times and priority handling.
What We Deliver
Monthly Retainers
Monthly support retainers with defined hours and service scope.
SLA Agreements
Service level agreements with guaranteed response times and resolution targets.
Priority Support
Priority support with faster response times and dedicated team access.
Dedicated Team
Dedicated support team familiar with your application and requirements.
Technologies We Use
Key Features
Guaranteed SLAs
Service level agreements with guaranteed response times
Priority Support
Priority handling with faster response and resolution
Dedicated Team
Dedicated support team for your application
Proactive Maintenance
Proactive monitoring and maintenance to prevent issues
Our Development Process
SLA Planning
We define service level agreements, support scope, and response time targets.
Support Setup
Setup of support processes, tools, and communication channels.
Team Onboarding
Onboarding of support team with application knowledge transfer.
Ongoing Support
Ongoing support and maintenance with regular reporting and reviews.
Quality Guarantees
Guaranteed SLAs
Service level agreements with guaranteed response and resolution times.
Priority Support
Priority support with faster response times for critical issues.
Dedicated Team
Dedicated support team familiar with your application.
Post-Delivery Support
30 Days Free Support
Support services included in monthly retainer with defined SLAs.
Hosting & Maintenance Plans
Flexible retainer plans available based on your support needs.
Complete Source Code
Complete support documentation and processes provided.
Security & Privacy
Secure Support
Secure support processes with proper access control and data protection.
Timeline & Delivery
Realistic Deadlines:
Support services start immediately after agreement with defined SLAs.
Milestone Reviews:
Regular support reviews and SLA performance reporting.
Fast Delivery:
Support available 24/7 or during business hours based on SLA agreement.
Communication & Updates
Regular Updates
Regular support updates and SLA performance reporting.
Direct Access
Direct access to support team through defined communication channels.
Revision Policy
Your satisfaction is our priority. We offer comprehensive revision support:
Unlimited Revisions
Support scope and SLAs can be adjusted based on your evolving needs.
Scope Flexibility
Additional support services beyond retainer can be added at agreed rates.
Choose Your Website Package
Select the perfect package for your needs. All packages include our quality guarantee and support.
Basic Support
$199 - $399
$5,000 - $12,000
Save up to 85%- Monthly retainer
- Basic SLA
- Email support
- Bug fixes
- Monthly reporting
- Support documentation
Standard Support
$599 - $999
$20,000 - $40,000
Save up to 85%- Monthly retainer
- Standard SLA
- Priority support
- Bug fixes & updates
- Weekly reporting
- Support documentation
Enterprise Support
$1,999 - $3,999
$60,000 - $120,000
Save up to 85%- Monthly retainer
- Enterprise SLA
- 24/7 support
- Dedicated team
- Daily reporting
- Support documentation
Why Choose Us?
| Service Provider | Basic Support | Standard Support | Enterprise Support |
|---|---|---|---|
| Codence Studio | $199 - $399 | $599 - $999 | $1,999 - $3,999 |
| Other Agencies (Average) | $5,000 - $12,000 | $20,000 - $40,000 | $60,000 - $120,000 |
Save up to 85% compared to market rates with premium quality!